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Privacy Policy

This Privacy Policy describes how Global Contact Services, LLC doing business as GCS (“we,” “us,” or “our”) collects and uses personal information through the gcsagents.com website and its related web sites, interactive features and applications, their respective contents, and any other associated interactive content, whether accessed via computer, mobile device or other technology (collectively, the “Site”), which is owned and operated by us. The Site features Say This, Not That Most of the Time, an online proprietary soft-skills training program (the “Say This Program”).


This Privacy Policy can be found here at the following link: www.gcsagents.com/privacy-policy-gcs-agents

This Privacy Policy references our Terms of Use (“Terms”). A copy of the current Terms governing the Site are found at this link: www.gcsagents.com/terms-of-use

Information about us including our contact information can be found at the following website link: https://www.gcsagents.com/about-us


1. What Information Do We Collect, How We Use It and Your Rights to Control Your Personal Information.


You control the personally identifiable information about you, such as your name, address, phone number and email address, that you share with us. You can correct, delete, or modify this data at any time. You can also request to have your account deleted. You may contact us at any time with respect to the foregoing.


We offer users through the Site the ability to register online and participate in the Say This Program.


We may collect information from you if you fill out a form or contact us and request information. When ordering on our site, as appropriate, you may be asked to enter your: name, e-mail address, phone number or other information. You may, however, visit our site anonymously.


We do not rent or sell your personally identifying information to other companies or individuals, unless we have your consent.


We may disclose personally identifiable information in response to legal process – for example, in response to a court order or a subpoena. We may also disclose such information where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms of Use or this Policy, or as otherwise required by law. In addition, we may transfer personal information if we are acquired by or merged with another company or as part of a bankruptcy proceeding.

Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We may use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our Site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.


We use information that we collect about you or that you provide to us, including any personal information: (i) to present the Say This Program or other content to you; (ii) to provide you with notices about your account, including expiration and renewal notices. (iii) to notify you about changes to the Site and the Say This Program; (iv) to allow you to participate in the Say This Program; (v) in any other way we may describe when you provide the information and (vi) for any other purpose with your consent.


We may also share your information with the following third parties for the following purposes:

-With service providers, contractors, and other third parties that help carry out the uses described above –we require third parties to: (1) abide by this Privacy Policy and applicable law; (2) handle personal information in a confidential manner and maintain adequate security; and (3) use personal information only as needed. In some cases, the Site is integrated with third-party services or contain links to websites published by third parties. These third parties are responsible for their own privacy practices, so you should pay attention anytime you are redirected to a third-party website and be sure to review its privacy policy.

-With organizations that sponsor your enrollment in a course for training, professional development or other educational purposes – If an entity partners with us or otherwise sponsors your course participation, we will share information with the entity as needed to confirm your enrollment, participation, progress, and completion status in the STNT Program.


-With our affiliates, or with successors in the event of a merger, acquisition, or reorganization, for their use consistent with this Privacy Policy.


2. Children’s Privacy.
Our services are not intended for children under 13 years of age. No one under age 13 may provide any information to or through our services. We do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at ContactUs@GCSagents.com: This Privacy Policy is intended to comply with the Children’s Online Privacy Protection Act (COPPA).


3. Say This Not That Program Enrollment Payments. Purchase of enrollments in the Say This
Program may be made via credit card. We outsource processing of credit card transactions to PayPal. We securely transmit your credit card information to PayPal (our payment processor). PayPal, however, does store this information. PayPal maintains that it is PCI compliant. We may also store the last four digits of your credit card and the brand of the credit card. We also request your phone number and email address when you enroll in the Say This Program so that we can reach you should further verification of your credit card information be required. PayPal uses personal information, including credit card information, you provide. Please visit PayPal’s privacy policy for information regarding PayPal’s collection, use, and transfer of Personal Information, currently available at https://www.paypal.com/us/webapps/mpp/ua/privacy-full.


4. Contact Us.
If you have questions, comments or concerns about any of our privacy policies or practices, or to
raise any other issue related to privacy, you may contact, GCS at:
Global Contact Services
118-B South Main St.
Salisbury, NC 28144
Phone: (704) 647-9621
Email: ContactUs@gcsagents.com


5. Changes to this Privacy Policy.
In the future, we may need to change this Privacy Policy. All changes will be made here so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone.


6. CCPA.
This section applies solely to residents of the State of California, to the extent the California Consumer Privacy Act of 2018 (the “CCPA”) applies to our processing of personal information. The term “personal information,” when used herein, shall have the same meaning as specified in the CCPA. Personal information does not include de-identified or aggregated information, or any other information the CCPA excludes from its scope.


Our statement that “we do not rent or sell your personally identifying information to other companies or individuals, unless we have your consent” includes any actions that meet the definition of a sale of personal information under the CCPA.


The CCPA provides California residents with certain rights regarding their personal information. We will honor verified requests to exercise those rights, and will not unlawfully deny you services, charge you different prices or provide you a different quality of service for exercising those rights.


Upon request, we will provide residents of California with information about our collection and use of your personal information over the last 12 months, including categories and specific pieces of personal information we have collected about you, our business purpose(s) for collecting them, and the categories of third parties with whom we share them.


You may request that we delete your personal information. Some personal information is exempt from deletion requests.


California Consumers can exercise their rights under the CCPA by contacting us as specified in Section 3 above. Please provide sufficient detail for us to properly assess and respond to your request. We will require you to verify your identity before proceeding with your request.


Requests made by someone acting on your behalf will require verification of the identity of you, the person acting on your behalf, and a valid power of attorney. Verification may require you or your representative to provide one or more forms of valid government identification.


7. GDPR.
You may have certain rights in relation to personal data processed by us if you are a data subject in the European Economic Area or your personal data is otherwise governed by the EU General Data Protection Regulation (“GDPR”). Specifically, you have the right under this privacy policy and by law to be informed about how your personal data is being used:
-Request deletion of Your Personal Data. You have the right under some circumstances to ask us to delete or remove personal data.
-Request access to Your Personal Data. The right to access, update or delete your personal data. You may also receive a copy of the personal data we have about you.
-Request correction of the Personal Data. You have the right to have any incomplete or inaccurate information corrected.
-Object to processing of Your Personal Data. This right exists where we are relying on a legitimate interest as the legal basis for our processing and there is something about your particular situation, which makes you want to object to our processing of your personal data on this ground. You also have the right to object where We are processing Your Personal Data for direct marketing purposes.
- Request the transfer of Your Personal Data. We will provide to you, or to a third-party you have designated, your personal data.
-Withdraw Your Consent. You have the right to withdraw your consent on using your personal data.
-Exercising of Your GDPR Data Protection Rights. You may exercise your GDPR rights by contacting us as specified in Section 3 above.

Please provide sufficient detail for us to properly assess and respond to your request. We will require you to verify your identity before proceeding with your request. Requests made by someone acting on your behalf will require verification of the identity of you, the person acting on your behalf, and a valid power of attorney. Verification may require you or your representative to provide one or more forms of valid government identification. You have the right to complain to a Data Protection Authority about our collection and use of your personal data.


Last Updated: September 16, 2020