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GCS - A Leader in Contact Centers and Back-Office Solutions

Our methods bring Value and Sanity to turn your contact center into your greatest strength.

About GCS Agents

GCS is a leader in providing turn-key, contact center solutions. If you are considering a change, our expertise and solutions can dynamically improve your customer experience. We use our approach to deliver true service to your customer while bringing value and sanity to the client relationship.

Our team has spent the last 20 years refining and delivering multi-channel, customer contact experience for some of America’s strongest and most-recognized brands. Our business model is flexible enough to provide services in one of our GCS centers or on premise at an existing site.

Companies Trust Our Process, Including:

penny
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global-contact-services-amex
global-contact-services-aol

A Tenured & Experienced Team

At GCS we believe our success comes from the quality of people in our organization. Great customer service begins with friendly and helpful people. Check out our people first culture.

How We Help You

Mission - Vision

We Design and Deliver Customized Approaches

The Managed BPO (MBPO) world offers companies a real opportunity to improve performance and reduce cost. Challenge GCS with your biggest headache. We’ll put our team, technology and expertise to the test to create a solution that works for you. Our team will carefully and dynamically assess your needs and advise if we have a solution to meet your requirements.

We Provide Agile, and Accessible Contact Center Vendor Services

We believe in our process-focused approach to manage the complex mix of people, operation and technology to deliver results. We manage your business as if it’s our business – with an attentive, diligent eye focused on continuous improvement and innovation.

The Team to Help You Succeed

We have the expertise and the resources to provide focused selection, ongoing quality assurance, agent coaching, and quality audits to grow results without growing your internal staff.

LEARN MORE

We're Hiring

GCS provides training and on-going support. We offer competitive wages and benefits, a professional work environment and promote from within. Come join our team and be part of a people first culture.

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Contact Us