GCS Agents: An Industry Leader in Managed Contact Centers and Back-Office Operation Solutions
Our methods can help you turn your contact center into one of your businesses greatest strengths.
About GCS Agents
GCS is an industry leader in providing turn-key, US-based contact center solutions for mid-size to Fortune 50 clients. If you are considering a change in your contact center and back office operations, our expertise and solutions can potentially save you millions of dollars and dynamically improve your customer experience.
We’ve spent the last 20 years refining and delivering multi-channel, customer contact experience for some of America’s strongest and most-recognized brands. Our business model is flexible enough to provide these services in one of our GCS centers or on premise at an existing site.
Companies Trust Our Process, Including:
A Tenured & Experienced Team
At GCS we believe our success comes from the quality of people in our organization. Great customer service begins with friendly and helpful people. Check out our people first culture.
How We Help You
Redefine the customer contact experience to optimize sales.
Focus on providing consistent performance to meet all goals.
Superior management methods with the power to transform your contact.
We Design and Deliver Customized Approaches
The Managed BPO (MBPO) world offers companies a real opportunity to improve performance and reduce cost. Challenge GCS with your biggest headache. We’ll put our team, technology and expertise to the test to create a solution that works for you. Our team will carefully and dynamically assess your needs and advise if we have a solution to meet your requirements.
We Provide Agile, and Accessible Contact Center Vendor Services
We believe in our process-focused approach to manage the complex mix of people, operation and technology to deliver results. We manage your business as if it’s our business – with an attentive, diligent eye focused on continuous improvement and innovation.
The Team to Help You Succeed
We have the expertise and the resources to provide focused selection, ongoing quality assurance, agent coaching, and quality audits to grow results without growing your internal staff.
GCS provides training and on-going support. We offer competitive wages and benefits, a professional work environment and promote from within. Come join our team and be part of a people first culture.