Remembering September 11, 2001

Written by Greg Alcorn on September 11, 2011
contact center innovations

The following is from this weeks GCS Express… It’s one of those days in American history that will forever be ingrained in our minds. It’s almost inconceivable to imagine it was ten years ago. Just like when man first walked on the moon or when President John F. Kennedy was assassinted, Americans remember where they were that day. We asked our Salisbury team if they

Healthcare Plan Change–Good for Contact Center Industry

Written by Bryan Overcash on November 30, 2010

The Wall Street Journal (WSJ) reported last Tuesday (11/23/10) that the Obama administration has reconsidered rules regarding certain provisions of the healthcare plan passed earlier this year. Of particular interest to contact center associates is the newly proposed modification regarding low premium policies that provide limited payments for medical costs. These so-called “limited medical plans”