Train-the-Trainer or SME

Written by gcsagents on April 21, 2015

The pros and cons of the Direct Delivery Training Model versus the Train-the-Trainer and determining which one will work for you. Training and education are on-going needs in any industry employing customer service teams. As an outsource provider of contracted contact centers, Global Contact Services uses both Direct Delivery Training, and Train-the-Trainer programs to provide