Vampires Bite but Phones Don’t [Cold Calling Tips]

Written by Bryan Overcash on October 31, 2011

At GCS, we staff hundreds of people who love to talk on the phone. They are eager to come to work and genuinely enjoy having conversations with the customers of our satisfied clients all day long. In fact, when you ask many of them why they like what they do, the generally answer by saying “Because

Principles for “Selling Yourself”

Written by Greg Alcorn on October 28, 2011
interpersonal skills training for contact centers

Lou Holtz set 107 goals when he was young and has achieved 102 so far. He was an assistant coach at a small school when he wrote his goals and became head coach at Notre Dame, which was one of his goals. He also set goals to skydive and read the Bible cover to cover.

Turning Profit in a Customer Care Center

Written by George Simons on January 10, 2011

If you want to start a lively discussion within our industry, ask if a good customer service person can also sell. (Likewise ask if a sales person can handle customer service.) This question often comes up when helping clients who want to turn a customer care/service center into a profit maker, or at least off-set