Thanks For Giving

Written by gcsagents on July 15, 2015

Thanksgiving is a holiday started by the pioneers and settlers of our country along with our Native Americans. They took pause to join together and give thanks for what God had provided them. It took initiative and coordination to establish this tradition. As the country slowly recovers from a recession and high unemployment, more and

Don’t Flood them with eMails, Flatter them with a Phone Call

Written by George Simons on December 7, 2010
customer service in contact centers

Are you prepared for the onslaught of holiday emails? My inbox the day before Thanksgiving was a small taste of what is to come the week before the Christmas holiday. That’s when hundreds of my “favorite companies” will be thanking me for my business and wishing me well with a heartfelt email blast. I am