Reach Out to Customers on the Most Popular Communication Channels

Written by Frank Camp on July 20, 2012

When companies review their customer service levels, they typically rely on data from traditional telephone channels. However, as the Internet Generation reaches maturity and preceding generations adopt the technologies that the Internet Generation grew up using, consumers are expecting companies to offer methods of support other than standard contact center numbers. Competitive companies are adapting

National Letter Writing Week – January 9 – January 16, 2011

Written by Bryan Overcash on January 11, 2011

Did you know that this week is NATIONAL LETTER WRITING WEEK? Yeah, me neither.  But what a fantastic week. In an age where everything is instant… text message, email, IM, etc;  we have all come to value anything handwritten that pops up in our ‘snail’-mailbox. I open items that appear hand written before I even finish