11 Innovations Your Call Center Needs Right Now

Written by George Simons on November 25, 2015
contact center innovations

Businesses are always looking for the competitive edge. After all, in order to keep your customer base it is important to keep your product or service updated. As rapidly as technology can change, it’s imperative to also stay on top of industry trends, pushing your business to the forefront. Global Contact Services or GCS provides

Safety Management

Written by Greg Alcorn on July 10, 2012
contact center consultants

I always look for a reason to pass along principles from Dr. Jerry Bell. In his book, The Achievers, he outlines the traits of being a good person. Not just a good leader, but a good person. One of his chapters talks about the Five Horsemen of Death. It’s a pretty morbid name for five categories

What will the Call Center look like in 20 years? GCS’s Technology Team Answers.

Written by Bob Dunmire on November 24, 2010

It’s always a fun exercise to imagine what your industry will look like in 20 years.   This article over at Call Center Helper does just that, asking several industry experts what they think the call center will look like in 20 years.  I’ve asked some of our Technology team to read the article and give

Customer Think | Technology Isn’t a Substitute for Great Service

Written by Greg Alcorn on July 16, 2010
call center customer service

Customer Think | Technology Isn’t a Substitute for Great Service. Guy Tweedale makes a great point in this article.  Technology will always be a part of business, and social media applications are changing the landscape drastically, but when it comes down to it, you’ve got to deliver great service.  The truth will out! The truth