3 Signs It’s Time to Manage Your Social Customer Care from the Contact Center

Written by George Simons on February 6, 2014
contact center outsourcing

Expectations for social customer care are growing as more consumers are getting comfortable with online tools and technologies. It has been reported that number of social media customer service requests will increase by 37% this year. Consumer adoption of Social Media for customer service continues to grow at great speed. In anticipation of the increasing