Ron Rowan, GCS’s first employee!

Written by Greg Alcorn on August 9, 2011
call center outsourcing services

With the 10 year anniversary of the company comes 10 year employee anniversaries, too. This summer saw the first 10-year employee anniversary. Ron Rowan was recognized at the Strategic Planning Session in Salisbury in June. We sat down with Ron to find out what he thinks about celebrating this milestone. Prior to joining GCS, what were

Will I Ever Be Engaged? Exploring Employee Engagement in the Workplace

Written by Bucky Cline on April 20, 2011

George and I recently attended an HR Roundtable of Charlotte area companies that are members of the Contact Center Network Group. We were given a list of what would be considered universal HR problems and asked to rank them. The list included, Recruitment Attendance Compensation Training & Development Employee Engagement What would you rank as your most