5 Benefits to Outsourcing Your Contact Center

Written by Frank Camp on April 11, 2012

For businesses spanning all ranges of products and services, outsourcing works. A major area in which it works quite effectively is the two-way communication between your business and your customer contacts. Although there are other reasons for this type of outsourcing, here are five major reasons why contact center outsourcing works so effectively: 1. Cost

Expand Your Operations Off-Shore Using a Build Operate Transfer Model

Written by Bryan Overcash on March 13, 2012

Smart companies looking to expand into foreign markets are now considering the Build-Operate-Transfer (BOT) model. Companies often recognize the cost-savings opportunities and/or strategic advantages of establishing an off-shore presence. However, the task of establishing that off-shore presence may seem daunting due to the numerous risks, as well as the time and effort involved. The BOT

6 Degrees of Kevin Bacon

Written by Greg Alcorn on February 17, 2012

Everybody is connected to the actor, Kevin Bacon. You may be familiar with the “six degrees of separation” theory that says it takes just six personal associations to reach anyone in the United States. For example, I know someone, who knows someone I don’t know, who knows someone else, who knows someone, who knows Kevin

Innovation & Creativity in Business

Written by George Simons on January 9, 2012

In the past several weeks, a number of events have occurred to make me think about the nature of innovation and creativity. First, the local theater performed The Farnsworth Invention, about the invention of the television. It’s a masterfully written play (by Aaron Sorkin) exploring themes in business, copyright, invention and innovation surrounding the inception of the

GCS is Ten! (A Brief History)

Written by Bryan Overcash on July 28, 2011

What were you doing 10 years ago this week? Some folks were working, while others were in college, high school or maybe even grade school. A select few of us were witnessing the creation of GCS. On July 30th, 2001, GCS legally organized. It would be December before we began making calls, but things were beginning to move. The

The Outsourcing Institute’s Roadshow (Innovations in Outsourcing & Surprising Challenges Being Faced)

Written by Greg Alcorn on July 6, 2011
contact center consultants

Recently I attended my first outsourcing road show which was designed for buyers and providers of Outsourcing Services to openly discuss current challenges. Although a percentage of the road show was focused on unique challenges to the IT/application development space, most topics were very applicable to contact center outsourcing as well. This full-day event was