New Daily News Distribution

Written by George Simons on June 30, 2012
call center agents

Most of you see our Daily News in paper form. Others receive it electronically if they have access to email. In the past, I’ve been manually distributing the Daily News as a simple email attachment, managing as many as four different distribution lists for the publication. All that has now changed. Thanks to the Marketing

Three Strategies for Increasing Results in the Call Center Channel

Written by George Simons on March 8, 2012

Increasing response rates are always a top focus of any channel used to reach customers. With so many channels available today, marketers often spend a lot of time trying to increase the channels of message delivery. While that is a smart path to pursue, also consider little things that can increase the response rate within each

6 Degrees of Kevin Bacon

Written by Greg Alcorn on February 17, 2012

Everybody is connected to the actor, Kevin Bacon. You may be familiar with the “six degrees of separation” theory that says it takes just six personal associations to reach anyone in the United States. For example, I know someone, who knows someone I don’t know, who knows someone else, who knows someone, who knows Kevin

X2 Mentoring

Written by Greg Alcorn on January 26, 2012

On Thursday, January 5th, the marketing team at GCS welcomed to the Salisbury office the X2 Mentoring group from the Youth Services Bureau in Rowan County. The X2 Mentoring Group provides community-based mentoring for local at-risk youth between the ages of 7 and 17. The group plans monthly activities, in addition to the one-on-one mentoring,

Changes in the Call Center Industry and the Breadth of Available Services

Written by Frank Camp on June 7, 2011
fix your call center

My name is Joe Meehan and I have been in the call center business for over 20 years.  I started in the contact center business when contacting consumers was all about making a sale or taking an order.  So much has changed in the last 20 years.   Push button phones have been replaced by sophisticated

Tips for Selling Anything!

Written by Greg Alcorn on June 7, 2011

We did a webinar with the ABIA yesterday.  We covered some marketing and communication tips and best practices for your agency.  Here are some of the tips that were covered. 1. Feet on the Street still work Keep yourself visible at all times. Promote your agency both internally and externally. Everyone you know should know what

The American Teleservices Association (ATA) Helps our Industry Grow through Advocacy, Education & Networking

Written by Bryan Overcash on March 22, 2011

I was fortunate enough to attend the American Teleservices Association (ATA) National Convention in Phoenix last week. The allure of early March in Phoenix was apparently just the prescription for many of us from the Mid-Atlantic, Northeast and Midwest. And, while the weather didn’t disappoint, neither did the real reasons for attending the ATA National