Training Emotional Intelligence Improves the Customer Experience [Empathetic Listening Skills]

Written by Greg Alcorn on January 31, 2012
call center customer service

Self-awareness, self-discipline and empathy are core components of what used to be called “character” but is now understood as something more–much more. Emotional Intelligence is an aptitude at the center of success in all aspects of human life. The emotionally adept display the ability to manage personal feelings well, and to read and deal effectively with other