Innovation & Creativity in Business

Written by George Simons on January 9, 2012

In the past several weeks, a number of events have occurred to make me think about the nature of innovation and creativity. First, the local theater performed The Farnsworth Invention, about the invention of the television. It’s a masterfully written play (by Aaron Sorkin) exploring themes in business, copyright, invention and innovation surrounding the inception of the

The Outsourcing Institute’s Roadshow (Innovations in Outsourcing & Surprising Challenges Being Faced)

Written by Greg Alcorn on July 6, 2011
contact center consultants

Recently I attended my first outsourcing road show which was designed for buyers and providers of Outsourcing Services to openly discuss current challenges. Although a percentage of the road show was focused on unique challenges to the IT/application development space, most topics were very applicable to contact center outsourcing as well. This full-day event was