Don’t Flood them with eMails, Flatter them with a Phone Call

Written by George Simons on December 7, 2010
customer service in contact centers

Are you prepared for the onslaught of holiday emails? My inbox the day before Thanksgiving was a small taste of what is to come the week before the Christmas holiday. That’s when hundreds of my “favorite companies” will be thanking me for my business and wishing me well with a heartfelt email blast. I am