Be “Jollay”! [Communication Tips for the Holidays]

Written by Laura Jollay on December 8, 2011

As far back as my 25 year-old memory can take me, I have heard “Jollay/jolly” Christmas jokes routinely around the holidays. As a kid, I thought it was cruel to be the brunt of some 8 year-old’s corny and somewhat unoriginal joke but now, it gives me a chuckle when I hear it and brings

Don’t Flood them with eMails, Flatter them with a Phone Call

Written by George Simons on December 7, 2010
customer service in contact centers

Are you prepared for the onslaught of holiday emails? My inbox the day before Thanksgiving was a small taste of what is to come the week before the Christmas holiday. That’s when hundreds of my “favorite companies” will be thanking me for my business and wishing me well with a heartfelt email blast. I am