Safety Management

Written by Greg Alcorn on July 10, 2012
contact center consultants

I always look for a reason to pass along principles from Dr. Jerry Bell. In his book, The Achievers, he outlines the traits of being a good person. Not just a good leader, but a good person. One of his chapters talks about the Five Horsemen of Death. It’s a pretty morbid name for five categories

National Walk at Lunch Day

Written by Laura Jollay on April 20, 2012
contact center consultants

Our friends at Blue Cross Blue Shield told us about National Walk at Lunch Day and we are encouraging YOU to get moving. On April 25th, we hope all of you will whip out a pair of sneakers and go for a walk on your lunch break. We know walking is popular for a lot of our associates and if you haven’t

The Best Way to Give Advice

Written by Greg Alcorn on April 2, 2012

Sometimes when we offer real suggestions to others, they take it personally. They might not understand that you’re coming from a positive place. That is why you need to make sure the advice is part of a critique to make them better and not criticism to make them feel bad. Ask them first. It’s best to

Exercise & Work | What I’ve Discovered!

Written by Bucky Cline on March 10, 2011

It seems as if you can’t turn on the TV, surf the internet or pick up the newspaper these days without seeing an article or story about the benefits of exercise and diet to a healthier and more productive you.  It seems that Americans are becoming an obese society, costing us huge sums of money