Even Google Understands the Value of Dialog with Your Customers

Written by George Simons on September 12, 2011
call center agents

I recently read an article about Google and their roll out of contact center support of their AdWords service. The article is a reminder of how important solid customer service is and how, when done right, the experience can transform a perceived cost center into a real revenue opportunity. Previously Google used email and an

9 Tips for Choosing a Winning Event (Get the Most out of your Marketing Dollar by Attending the Right Conferences!)

Written by Frank Camp on July 5, 2011

It’s never too early to get psyched for the upcoming political season, even in a non Presidential election year. June 16-18 I attended the Campaigns and Elections “Art of the Political Campaigning” conference in Washington, DC. This three day session had a good cross section of Political Strategists, Candidates, Campaign Managers and Support Organizations from