Written by Bryan Overcash on January 13, 2012
Understanding the National Do Not Call Registry and Opting Out on Your Own Terms In our industry, we talk an awful lot about the “Do Not Call” list and other regulations we must uphold. How assertive are you when it comes to managing your contacts and those marketers who try to reach out to you?
Written by George Simons on September 12, 2011
I recently read an article about Google and their roll out of contact center support of their AdWords service. The article is a reminder of how important solid customer service is and how, when done right, the experience can transform a perceived cost center into a real revenue opportunity. Previously Google used email and an
Written by Frank Camp on July 5, 2011
It’s never too early to get psyched for the upcoming political season, even in a non Presidential election year. June 16-18 I attended the Campaigns and Elections “Art of the Political Campaigning” conference in Washington, DC. This three day session had a good cross section of Political Strategists, Candidates, Campaign Managers and Support Organizations from