What will the Call Center look like in 20 years? GCS’s Technology Team Answers.

Written by Bob Dunmire on November 24, 2010

It’s always a fun exercise to imagine what your industry will look like in 20 years.   This article over at Call Center Helper does just that, asking several industry experts what they think the call center will look like in 20 years.  I’ve asked some of our Technology team to read the article and give