Principles for Leadership from Dr. Gerald Bell

Written by Bucky Cline on July 23, 2012

About two years ago our company had Dr. Gerald Bell come to speak on leadership and management strategies.  I was unable to attend his event myself, but I am consistently reminded of some of his principles (which I find very useful!). This morning, our Vice President of Human Resources, Bucky Cline, saw fit to remind

Team Building in the Office ~ Expressed Interest

Written by Frank Camp on April 24, 2012

by guest writer Donna VanHorn Team building in an office helps foster better and open communication between employees, themselves, and also, between employees and upper management. It goes a long way in improving professional relations, understanding and cooperation, and this is very much reflected in the quality of work done. Team building in the workplace

The Evil Micromanager. Or, when it’s OK to Micromanage…

Written by Frank Camp on August 22, 2011
call center outsourcing services

Micromanaging has a negative connotation associated with it. And rightly so. No one likes to have their boss breathing down their neck, making decisions for them. All employees appreciate a certain amount of autonomy in their work. It allows for ownership of their work. It allows for a more engaged employee. Don’t agree? Check out the video in this post.

Ron Rowan, GCS’s first employee!

Written by Greg Alcorn on August 9, 2011
call center outsourcing services

With the 10 year anniversary of the company comes 10 year employee anniversaries, too. This summer saw the first 10-year employee anniversary. Ron Rowan was recognized at the Strategic Planning Session in Salisbury in June. We sat down with Ron to find out what he thinks about celebrating this milestone. Prior to joining GCS, what were

Will I Ever Be Engaged? Exploring Employee Engagement in the Workplace

Written by Bucky Cline on April 20, 2011

George and I recently attended an HR Roundtable of Charlotte area companies that are members of the Contact Center Network Group. We were given a list of what would be considered universal HR problems and asked to rank them. The list included, Recruitment Attendance Compensation Training & Development Employee Engagement What would you rank as your most