Ways to Deal with Difficult People

Written by Bucky Cline on June 21, 2011

We’ve all had to deal with difficult people at some point.  Difficult people can present a unique problem when they are your employees and it is your job to manage them. I’d like to note that dealing with difficult people is different than conflict management.  Conflict management is about dealing with a difficult situation. I am going to posit some

Negative Nellie or Positive Pam? Dealing with Negative Attitudes on Your Team

Written by Greg Alcorn on July 28, 2010
customer service in contact centers

We’ve all encountered individuals that seem to see everything from the glass half empty perspective.  Of course, everyone has those days when the grass is greener over there… but for some individuals this attitude is part of their personality.   Encounters with these types of individuals in your personal life require as much effort as