Customer Think | Technology Isn’t a Substitute for Great Service

Written by Greg Alcorn on July 16, 2010
call center customer service

Customer Think | Technology Isn’t a Substitute for Great Service. Guy Tweedale makes a great point in this article.  Technology will always be a part of business, and social media applications are changing the landscape drastically, but when it comes down to it, you’ve got to deliver great service.  The truth will out! The truth