Sell Me More, Sell Me More

Written by George Simons on January 19, 2011

In the musical Grease, there is a catchy little piece entitled “Summer Nights” with the chorus sung by the Pink Ladies and the T-Birds. The girls and boys are prodding Sandy and Danny for details of their first date. The chorus to the song implores them to “ Tell me more, tell me more.“ We

What will the Call Center look like in 20 years? GCS’s Technology Team Answers.

Written by Bob Dunmire on November 24, 2010

It’s always a fun exercise to imagine what your industry will look like in 20 years.   This article over at Call Center Helper does just that, asking several industry experts what they think the call center will look like in 20 years.  I’ve asked some of our Technology team to read the article and give

A GCS Client Services Director calls the plays…

Written by Frank Camp on November 23, 2010

Many people ask me what my role as a Client Service Director is responsible for and I liken it to being a quarter back on a football team, we set up the game, call the plays and control the field.   Client Service Directors here at GCS serve as the liaison between our Clients and our

Customer Think | Technology Isn’t a Substitute for Great Service

Written by Greg Alcorn on July 16, 2010
call center customer service

Customer Think | Technology Isn’t a Substitute for Great Service. Guy Tweedale makes a great point in this article.  Technology will always be a part of business, and social media applications are changing the landscape drastically, but when it comes down to it, you’ve got to deliver great service.  The truth will out! The truth