Changes in the Call Center Industry and the Breadth of Available Services

Written by Frank Camp on June 7, 2011
fix your call center

My name is Joe Meehan and I have been in the call center business for over 20 years.  I started in the contact center business when contacting consumers was all about making a sale or taking an order.  So much has changed in the last 20 years.   Push button phones have been replaced by sophisticated