The Outsourcing Institute’s Roadshow (Innovations in Outsourcing & Surprising Challenges Being Faced)

Written by Greg Alcorn on July 6, 2011
contact center consultants

Recently I attended my first outsourcing road show which was designed for buyers and providers of Outsourcing Services to openly discuss current challenges. Although a percentage of the road show was focused on unique challenges to the IT/application development space, most topics were very applicable to contact center outsourcing as well. This full-day event was