16 Keys to Successful Contact Center Outsourcing

Written by gcsagents on December 21, 2016

Trends toward outsourcing contact centers will gain momentum in 2017. In fact, one of our projects for this year is to combine 4 dispersed centers into one command center for our client. If you are considering reshoring, outsourcing or consolidating centers, now is the time to begin thinking about how we use outcomes and evidence

Paratransit Call Center Case Study

Written by gcsagents on April 15, 2016
p3 paratransit center

How GCS Turned an Ailing Paratransit Call Center into a Platform for P3 Best Practices   It’s no secret that public-private partnerships (P3) can result in game changing performances. These allegiances build our cities and towns, create and extend vital services to the citizenry, and benefit society in uncountable ways. Private sector support can mean