Exposing the Super Heroes in Your Contact Center

Written by gcsagents on September 20, 2016
customer service week

  This is the week when we honor the work of our favorite super heroes. We know them by many names: professional problem solvers; queens of the queue; princes of patience; masters of making things right; bearers of the brand; champions of connection. As they answer even the most roundabout, complicated questions (or the same