How Does a Calling Campaign Start in a Contact Center?

Written by George Simons on February 13, 2012

Did you ever wonder how a new program is implemented at GCS? What may seem simple on the surface does have some complexity to it. Here are a few things to know: Each program is custom developed for our clients. Because their requirements are usually unique, each program is created individually in the GCS system to insure we

Common Outbound Metrics Measured in a Contact Center

Written by Frank Camp on January 24, 2012
contact center consultants

The Client Services team at GCS is charged with not only the overall, daily management of our programs, but also in keeping the pulse on what is important to our clients. Knowing their key metrics for success means we can focus on the right things internally to translate our results into what is most important