16 Keys to Successful Contact Center Outsourcing

Written by gcsagents on December 21, 2016

Trends toward outsourcing contact centers will gain momentum in 2017. In fact, one of our projects for this year is to combine 4 dispersed centers into one command center for our client. If you are considering reshoring, outsourcing or consolidating centers, now is the time to begin thinking about how we use outcomes and evidence