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MASTERING SOFT SKILLS

Online Coaching For Building Employee Confidence

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Proven soft skills training for increased
customer service and communication skills.

Watch the intro Now!

Watch the intro Now!

Instant Online Access

Instant Online Access
to a learning environment designated for your team. Easy to assign refresher courses and add new hires.

Program certification

Program certification
builds pride, confidence and encourages learning.

Intuitive online dashboard

Intuitive online dashboard
easily tracks progress and results. The simple reporting assists with compliance and training planning.

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Module 1

Exceptional Word Selection

Words and phrases to clearly communicate and keep conversations on track to resolution.

Module 2

Mastering Conversations

Effective use of tone in speaking and writing to get action and diffuse stressful situations.

Module 3

Listening and Questioning Skills

Using questions to control conversations and the techniques of world-class listening.

Testimonials

Finally – a proven method to help you teach,
reinforce and refresh soft skills.

It’s What You Sa

It’s What You Say

Achieve the 4 Benefits of Proper Word Selection. Build a custom glossary relative to your team.

It’s Also How You SAY It

It’s Also How You SAY It

Master the 3 Components of Voice Tone. Deliver effective messages every time.

And How You WRITE It

And How You WRITE It

Write with power and clarity. Improve results using bold, CAPS, italics and underlining.

Listen Effectively

Listen Effectively

Discover the 4 Keys of Effective Listening. Ask better questions and identify non-verbal cues.

Defuse Stressful Situations

Defuse Stressful Situations

Master the 3 R’s of Recognize, Restate and Reassure to calm and redirect tough situations.

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Simple to Use

Includes all video, activities, printable resource guides and final certification. No hidden fees or add on costs.

Say THIS, Not That…Most of the time™
is the soft skills mastery program you need for instant results. See how it can transform your organization.

Pricing Plans

1

Price for One

$279

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2-25

2-25

$239 /each

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26-50

26-50

$219 /each

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50+

50+

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We are so confident of our online soft skills training that we offer a 100% Money Back Guarantee. If YOU DON’T LEARN AT LEAST ONE NEW communication SKILL, we will refund your cost of the online training.