At last, communication that sticks! A shift in attitude, attention, or voice tone can turn helpful customer interaction into misery for your agent, customer, and organization. Instead give your team the tools to impress your customer, build agent confidence, and boost CSAT scores.
Say THIS, not that covers 14 key areas to get your team on the same level:
Mastering Word Selection
Listening and Questioning Skills
The Program Includes
$219 / each
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