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Press Releases


Global Contact Services (GCS) Named #1 in North America Salisbury, NC, USA (April 28, 2015) Global Contact Services of Salisbury, NC placed First in the Top 100 Call Center Award for 2015 from BenchmarkPortal. BenchmarkPortal is a leader in rating and ranking contact center companies in customer service. Greg Alcorn, CEO of GCS states “This award is a pleasant surprise. We owe it to our committed staff and years of continuous improvement in the management of contact centers.”

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GCS’ Greg Alcorn to Speak at CCNG Executive Summit

What do Employee Coaching Techniques and the Three Stooges have in common? Join GCS’ Greg Alcorn as he enlightens contact center industry professionals at the 2013 Contact Center Network Group (CCNG) Executive Summit. GCS President and CEO Greg Alcorn will participate in the Summit September 23rd through 24th in Arlington, Texas. You can also listen

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GCS to Participate in the Virtual Contact Center Conference

It is true – It’s not just what you say, but how you say it! Join our CEO & President, Greg Alcorn for his session, where you will learn: 7 Ways to use the same words – but differently – for maximum message potential. 5 Tips for broadening the appeal when communicating both internally

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