GCS to Participate in the Virtual Contact Center Conference

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It is true – It’s not just what you say, but how you say it!

Join our CEO & President, Greg Alcorn for his session, where you will learn:

  • 7 Ways to use the same words – but differently – for maximum message potential.
  • 5 Tips for broadening the appeal when communicating both internally and externally.
  • 3 Methods for “Coaching with Style” that influence others on the importance of teamwork in your organization.
  • The surprising way to strengthen your core skills by collaborating with these external partners.

Sorry this webinar has taken place. So you can’t watch it in real time. BUT you can see it  and download the handout.

            

Greg’s homespun style and narrative is an engaging way to begin strengthening your message while delivering it with more purpose and reason. This session helps you to achieve both personal and organization goals.

Greg is founder and CEO of Global Contact Services (GCS). GCS offering outsourced customer care, BPO and third party marketing.  GCS has over 17,500 insurance licenses and appointments but caters to any company needing high volume customer contact.  Greg brings over 25+ years of executive leadership experience to GCS and is a hands-on leader frequently visiting clients, prospects and GCS locations.

Previous to GCS, Greg was president of SOMAR, at the time, one of the country’s fastest growing telesales agencies. Greg led SOMAR during its explosive 4-year growth from 200 to 2000 employees, and managed its acquisition.

Greg leads by the principle of “the micro is the macro” in his business and stays closely involved in many aspects of the business.  He teaches presentation skills, helps write call guides and product offers, is an active participant in monitoring and feedback programs and is constantly experimenting with ways to improve the customer experience.

In the past 24 months, Greg has immersed himself in incorporating effective communication strategies and coaching techniques at GCS to increase performance and create an even better customer experience.

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