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A comprehensive library of contact center content for those looking to outsource, manage or work in the BPO industry.

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Resource
Blog

10 Call Center Innovation Ideas to Boost Your Competitive Edge

If you're looking to make your call center more innovative, make a smart investment in one of these 10 strategies.

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10 min read

Resource
Blog

11 Call Center Innovation Ideas to Boost Performance

Keep your center competitive by implementing these 11 call center innovations.

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9 min read

Resource
Blog

3 Call Center Soft Skills Your Representatives Need

As we move forward into the digital age, soft skills training for call center representatives is now more important than ever.

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5 min read

Resource
Blog

3 Tips for Great Contact Center Staffing: The People Perspective

Hiring the right people will be the most important decision you make at your contact center. Follow these 3 tips for contact center staffing.

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6 min read

Resource
Blog

4 Popular Techniques to Ensure a Successful Call Center

Successful call center management can take different forms. We can provide turnkey staffing, help with hiring, management training, or staff ...

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4 min read

Resource
Blog

5 Call Center Staffing Model Examples

Your outsourcing vendor works for your company. You decide where you want your call center located, how it should be run, and the technologies used.

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11 min read

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