Industry Experience, Process Approach

The GCS approach to contact center management works for all industries

GCS is focused on Contact Centers and back office services. It’s what we do. We work closely with you to understand your product and service. Then we apply your information to our process to provide an excellent customer experience at an extremely competitive price. Our domestic centers are an ideal way to demonstrate your commitment to the US market.

Our business process includes data security. Our clients in the banking and financial sectors trust us with access to millions of customer records. And we are not allowed to make a single mistake in how we handle and protect them. We have designed the systems, training and compliance to protect the data.

Because we are process driven in our approach, we can support just about any organization in any industry. Here are just a few we have worked with in the past.

Retail and Consumer

Our Omni-channel coverage means your customers are able to communicate via voice, chat, email, text, video, and social with your company. Meanwhile you will see a unified report on the activity and your customers will see you as responsive and unique among your competitors.

Financial Services

GCS provides compliant and professional contact center services throughout North America. We have assisted three of the top five U.S. banks and three of the top 10 Canadian banks with both B2C and B2B programs. We support bi-lingual Spanish and other languages. We understand the importance of regulation compliance and passed all bank, credit card and independent audits.

Insurance

We provide leading insurance companies and their partners with high quality policyholder services such as large scale Customer Acquisition, Customer Retention, Case Management, First Call Resolution, and Customer Care. We even have in-house licensed agents and call-blending capabilities provide a unique opportunity to maximize marketing and maintenance dollars.

Federal and Local Government

GCS performs as both a prime and sub-contractor on government programs. We work with the agency or organization to meet the performance requirements and advance their mission and goals. Our multi-language skills and technology flexibility make us an easy partner to have on the team.

Tele-Communications and Cable

We handle routine inquiries, customer acquisition new service start up, fulfillment on special offers, anniversary and renewal outreach calls, customer service troubleshooting and more. Our customer service solutions, outreach calling and supplemental support with overflow work will give you piece of mind and reduce your costs.

Hospitality and Transportation

Give your customers travel and reservation support that is easy to access, responsive to flexible schedules and scalable to handle demand fluctuations. From reservations to directions, we provide support for any platform or application. Our technology team will make sure the data stays connected and secure.

Our process of great customer service begins with the customer in mind. We work with you to determine the type of customer experience required to meet expectations, deliver as promised, and keep your customers coming back for more. We deliver an exceptional experience designed to protect your organization’s reputation and separate you from the competition. GCS has the size, multi-channel experience, and “nimbility” to deliver outstanding customer care and support at a price that will please your bottom line.

Likewise, strong sales growth comes from great customer service. Our customer service training delights your consumer, instills confidence in your product, while connecting with the user in a helpful way to uncover and address other needs. GCS makes sure our selling skills are sharp to keep your top line growing.

Contact Us today to discuss your specific program.