- Center recognized in 2015 as the Best Customer Service Center in its class
- Exceeded all Service Level Agreements (SLA’s) each month of contract
- Meanwhile staff size and cost remain under budget
- Customer Satisfaction with the Contact Center at an all-time high
GCS understands the Xs and Os behind operating a first class Customer Service center
The GCS customer service experts staff and manage reservations and service issue resolution. The client inherited a new culture able to maintain local employment, meet all service levels and delight the customers. Meanwhile, costs are down and remain under budget.
There is a growing need for agencies to work with the public sector for real solutions to managing communication, human resources, and cost. They should consider the benefits of sourcing the call center as a separate entity to gain real expertise in the most effective ways to communicate with customers.