Experience, Size & Flexibility
GCS is interested in strategic partnerships in order to expand our solutions portfolio for Federal Government and other Public Sector Contracting. Our experience, size and flexibility make us a logical teaming partner.
GCS looks for opportunities to partner with Government contractors at all levels of public sector work to combine our strengths with theirs to provide a more competitive and effective solution. Realizing each situation is unique, we welcome the opportunity to discuss a partnership to provide better solutions.
As a certified small business with many years of experience, GCS offers the same level of capabilities you will find in a large company without the impersonal support. At GCS we provide you with a dedicated partner manager and a more personal and responsive partner team. Our senior management will have full knowledge of the relationship and a vested interest in the outcome. We take a long-term view to partnering with a laser focus on landing the current opportunity while keeping an eye on the horizon for ways to expand our mutual business.
The professional human voice and non-voice services we provide allow our partners too confidently and cost-effectively delegate their contact center and back office requirements so they can focus time and resources in their core areas of ability. Our shared experiences make us both stronger and provide a better solution for the government department or agency.
Our early years of competitive survival in the corporate world honed our ability to provide cost competitive solutions that meet all requirements while providing a sustainable profit margin. Our background with a diverse client base has developed a deep level of knowledge with many technologies, platforms and services. This allows us to remain technologically agnostic and focus on the best fit for a given project or to adopt quickly to support a partners technology solution.
Here are just a few ways our contact center outsourcing can help:
- IT, Software and Engineering Companies – Let us handle the Help Desk, Enterprise Service Desk or Tech Support for your next big installation.
- Web and App Designers – We can provide top-notch customer service, content moderation and lead follow-up for your projects.
- Printing Operations – We manage fulfillment, follow-up and contact center enrollment for your large programs.
- Consultants and Higher Learning – We can make market research survey calls, canvas large areas and provide case management for grants, consultations, A&E, censuses, projects and studies
- Defense and Security – We provide monitoring support, call center bureaus, image matching and emergency response centers for your critical programs.
- Telecommunications and Utility providers – We can support you customer base with Customer Service, Enrollment and Billing Support
We understand the need for security and compliance. Our background includes work in the insurance and financial markets where we had to protect millions of customer data records. We are well versed in compliance and have passed every audit. Our facilities are secured and require identification to enter. In the workstation, all calls are recorded and activities logged.
GCS is flexible, responsive and experienced. Contact us to begin the strategic conversation today.