Create a contact center RFP template that helps you find value and success with your next outsource partner
The main purpose of a contact center RFP template is to share ALL the right information.
By using a checklist you're able to get ideas for..
- Key questions you need to ask to ensure the partnership will work
- The Service Levels and KPIs you need to balance AND price
- Channels and technology required to deliver service AND value
- And more!