Category: Uncategorized

Category: Uncategorized

I often get calls from new, growing companies trying to figure out how to grow their agent pool. They typically have started with a handful of people on the phone and are seeing success, but trying to figure out how to go from 5 to 50 with the same success. Do they continue to hire

Category: Uncategorized
Posted by: gcsagents, February 19, 2015

Dr. Martin Luther King’s dream

“The ultimate measure of a man is not where he stands in moments of comfort and convenience, but where he stands at times of challenge and controversy.” –Dr. Martin Luther King Jr

Category: Uncategorized

In the call center environment every job is critical. The call center is a team of people committed to providing consistent service, one caller at a time. At GCS we like to say the Agent is the most important person, because they have the direct contact with the customer. Their Supervisor is the most influential