Category: Productivity

contact center outsourcing
Posted by: Frank Camp, December 14, 2010

The Virtues of Being Optimistic

In the contact center environment, being optimistic is a significant benefit. Because of the many people our agents come in contact with, having a predisposition to believe you can solve each customer’s concern or provide a relevant product or solution is important. We use various methods to identify potential agents with this aptitude.

Posted by: Greg Alcorn, December 6, 2010

Practice Makes Permanent

You’ve heard the old adage of “practice makes perfect”, maybe when you were playing a musical instrument or learning to write or participating in sports. Fact is, practice makes permanent, not always perfect. We strive to make perfect presentations.  Sometimes that involves breaking engrained speaking habits that are permanent, but not perfect.  For example, did

Posted by: George Simons, November 23, 2010

A Strategic Start.

GCS has a Strategic Planning meeting each fall to prepare for the upcoming year.  This year was no different.  On Monday, November 15th, all department heads descended on Salisbury, NC for a three-day event that included a lot of hard work, brainstorming and presentations.  Below is a brief description of how the meeting started, with a guest

Posted by: Bucky Cline, October 5, 2010

You’ve got 45 seconds!

…or the Art of the Elevator Pitch… How many times have you been in a situation where you’d like to inform a stranger about the great things your company could do for them but found yourself stumbling or them uninterested? Here’s a good example of how NOT to make a sales pitch… [youtube=http://www.youtube.com/watch?v=ZnMeRcGf_nM] Now, we