Category: General

Category: General
Posted by: Bucky Cline, January 6, 2012

Notes on Innovation [Business Skills with Bucky]

Final Skills meeting of 2011 Next call will be in January. 2001 has been an unusual year for GCS and while it has presented us with an unusual business climate i. the long term impact will create a stronger and more diversified company. the last call we had was on core competency training for management

Posted by: Greg Alcorn, December 23, 2011

Ally is Right up my Alley

Have you seen the new commercials from Ally Bank. It  is right up my alley. I believe the best customer service is when common sense is the common ground.  The challenge in the outsourcing world is balancing structure with personality.  You can tell when scripting and compliance trump friendly service. When defining delivery of your

Posted by: Holly Czuba, September 16, 2011

Real Leadership, the New Middle East and the 2012 Election

Today I’m going to start a new blog feature!  Our communications director, Laura Jollay, does a fabulous job each week creating a company newsletter (the GCS Express).  This newsletter features articles about goings-on within our centers, industry news and sometimes articles written by our employees.  Today I’d like to share with you an employees’ thoughts

Category: General
Posted by: Frank Camp, December 7, 2010

What do I do at GCS?

Frank is responsible for overseeing all the company’s client services activities, including client application development and scheduling. He brings more than 20 years of teleservices experience to GCS. Prior to joining GCS, Frank held VP of client services positions in two of the nation’s largest customer care and teleservices agencies. That’s what our website says

Posted by: Greg Alcorn, December 6, 2010

Practice Makes Permanent

You’ve heard the old adage of “practice makes perfect”, maybe when you were playing a musical instrument or learning to write or participating in sports. Fact is, practice makes permanent, not always perfect. We strive to make perfect presentations.  Sometimes that involves breaking engrained speaking habits that are permanent, but not perfect.  For example, did