Category: General

Posted by: Greg Alcorn, October 22, 2012

The Power of Partnership

At GCS we have built our business on, and are firm believers in, sustainable long-term partnership with our client. At the core of our business is a strong commitment to meeting your needs because we understand that objective is directly related to our success as a business. Many terms are used to describe companies providing

Category: General
Posted by: Bucky Cline, September 7, 2012

Be Willing. Be Eager. Be Both!

We hear the words “willing” and “eager” a lot when it comes to work and other tasks needing to be accomplished. There’s a difference between being “willing” to do something and being “eager” to do it and in order to be a vital member of any team or community, you should strive to exemplify both.

Category: General
contact center KPIs
Posted by: Frank Camp, September 4, 2012

The Power of Call Monitoring and Compliance

I’ve been spending some time over the past few weeks looking at the call quality monitoring feedback our clients provide. Most of the GCS team is “intimately” familiar with the amount of call quality monitoring our clients do on a monthly basis.  In some cases we monitor directly with our client, in others they have

Posted by: Laura Jollay, August 28, 2012

National College Colors Day is August 31, 2012

Show Your Spirit! Over the years, our sites have shown a loyal, and deep-rooted passion for their beloved college sports teams and many folks at GCS have participated in National College Colors Day. Well, it’s that time of year once again! This year, National College Colors Day is Friday, August 31st. Mark your calendars, folks! This is your

Category: General
Posted by: Frank Camp, August 27, 2012

Mind Your Pace & Diction

Some things in this business you can’t control, like a customer having a bad day or the weather causing a power outage. But there are many things we can control, or at least influence, including our clients’ evaluation of our performance. At GCS, we strive to be the best in everything we do. And part

When companies review their customer service levels, they typically rely on data from traditional telephone channels. However, as the Internet Generation reaches maturity and preceding generations adopt the technologies that the Internet Generation grew up using, consumers are expecting companies to offer methods of support other than standard contact center numbers. Competitive companies are adapting

Category: General
contact center consultants

People often confuse Goals & Objectives.  But both are needed in business and personal endeavors in order to grow and be successful.  Here are some tips to the difference between Goals & Objectives, the best ways to use them and setting S.M.A.R.T. Goals. Setting Goals & Objectives Failing to plan is planning to fail. Setting

Category: General
Posted by: Bob Dunmire, July 19, 2012

Utilizing a Cross Functional Team in Problem Solving

The word teamwork has been thrown around the business world for ages. But in the last 10 years, some (very successful) companies have been implementing a teamwork strategy with ______.  I’m talking about utilizing a crossfunctional team. Let’s start with what I mean by crossfunctional. A crossfuntional team is composed of members from diverse functional

Category: General
fix your call center
Posted by: Bucky Cline, July 16, 2012

Summer Safety Tips from GCS

Kids everywhere are rejoicing, moms are running around like crazy and the rest of us are just trying to figure out how to beat the heat. A lot goes on in the summer and you have to make sure you’re prepared and poised for a safe season. First and foremost, enjoy it! Most of you take

Category: GCS Culture, General
Posted by: Bucky Cline, July 6, 2012

Tips to Stay Safe in the Summer Heat

Summer has officially started! (I hear collective cheers in the background). With summer fun comes heat and humidity. And even though we spend much of our time inside, there are still special considerations for the workplace for safely enjoying the “hot” season. Always stay hydrated. This is important for everyone but it’s especially necessary for