Category: Client Relationships

Posted by: George Simons, November 23, 2010

A Strategic Start.

GCS has a Strategic Planning meeting each fall to prepare for the upcoming year.  This year was no different.  On Monday, November 15th, all department heads descended on Salisbury, NC for a three-day event that included a lot of hard work, brainstorming and presentations.  Below is a brief description of how the meeting started, with a guest

Posted by: Bucky Cline, October 5, 2010

You’ve got 45 seconds!

…or the Art of the Elevator Pitch… How many times have you been in a situation where you’d like to inform a stranger about the great things your company could do for them but found yourself stumbling or them uninterested? Here’s a good example of how NOT to make a sales pitch… [youtube=] Now, we

fix your call center
Posted by: Greg Alcorn, October 4, 2010

GCS was at the ABIA last week!

and here’s our round-up! GCS specializes in insurance services for large financial companies.  So it is no surprise to find we are members of the American Bankers Insurance Association or ABiA.  Each year the ABiA holds a conference to let their bank members learn about new rules and regulations, see innovative ideas and meet companies

Contact Center staffing

The last couple of days GCS Employees have been seeing articles in the daily news about professional dress in the workplace, we’re even taking requests for the best and worst dressed employees to publish in the weekly newsletter. Perusing my feeds several days ago I came across Put This On, or more specifically I came

Posted by: Greg Alcorn, August 3, 2010

The Power of Partnership

Frank Camp, VP of Client Services tells us how GCS approaches client relations. At GCS we have built our business on, and are firm believers in, sustainable long-term partnership with our client. At the core of our business is a strong commitment to meeting your needs because we understand that objective is directly related to