Category: Sales

  4. Is the company compliant with laws and regulations? This includes FTC and FCC regulations, as well as local and state laws. The American Teleservices Association (ATA) has an industry, peer review standard, called the Self-Regulating Organization (SRO), that helps demonstrate such compliance.  For health related issues there are Health Insurance Portability and Accountability Act (HIPAA) requirements as well. Having

Posted by: Greg Alcorn, February 17, 2012

6 Degrees of Kevin Bacon

Everybody is connected to the actor, Kevin Bacon. You may be familiar with the “six degrees of separation” theory that says it takes just six personal associations to reach anyone in the United States. For example, I know someone, who knows someone I don’t know, who knows someone else, who knows someone, who knows Kevin

At the end of July, GCS is going to be celebrating it’s 10 year anniversary.  In honor of such an accomplishment, especially in an environment that is seeing many businesses fail, we’re going to be providing some historical perspectives on our growth and changes in the industry over the next several weeks. Two years ago,

Posted by: Bucky Cline, April 15, 2011

Conviction is Key

One of our chapters in our Presentation Consistency Initiative is Product Conviction.  Here is an article by Zig Ziglar about the importance of Product Conviction. The late Mary Crowley frequently commented that one person with a conviction would do more than a hundred who only had an interest.  Commitment is the key to staying the

Posted by: Frank Camp, March 23, 2011

Engaging Customers

  According to Michael LeBoeuf, Ph.D., author of  How to Win Customers and Keep them for Life, 68% of customers are lost due to indifference. Indifferent customers are a result of pure neglect. He goes on to say the that the biggest secret in business is that success is not determined by dollars, facts or

tips for contact center staffing

Yesterday was Valentine’s Day and as usual, the color red was in abundance. So when I walked into an associate’s office this morning and saw a vase of beautiful yellow roses – I noticed. Besides just being different, it reminded me how much my grandmother loved yellow roses. In fact, she would rather receive yellow

Posted by: Bucky Cline, October 5, 2010

You’ve got 45 seconds!

…or the Art of the Elevator Pitch… How many times have you been in a situation where you’d like to inform a stranger about the great things your company could do for them but found yourself stumbling or them uninterested? Here’s a good example of how NOT to make a sales pitch… [youtube=http://www.youtube.com/watch?v=ZnMeRcGf_nM] Now, we