Category: Outsourcing

Category: Innovation, Outsourcing
contact center consultants

Recently I attended my first outsourcing road show which was designed for buyers and providers of Outsourcing Services to openly discuss current challenges. Although a percentage of the road show was focused on unique challenges to the IT/application development space, most topics were very applicable to contact center outsourcing as well. This full-day event was

At the end of July, GCS is going to be celebrating it’s 10 year anniversary.  In honor of such an accomplishment, especially in an environment that is seeing many businesses fail, we’re going to be providing some historical perspectives on our growth and changes in the industry over the next several weeks. Two years ago,