Category: Healthcare

That’s the question everyone is asking. Whether or not you support what some call “Obamacare”, the effects of the act will be far reaching. Employees, employers and insurance companies may be facing a brave new world! Over on our website we’ve outlined several ways that Insurance companies might get creative increasing their revenue.  

contact center consultants
Posted by: Laura Jollay, April 20, 2012

National Walk at Lunch Day

Our friends at Blue Cross Blue Shield told us about National Walk at Lunch Day and we are encouraging YOU to get moving. On April 25th, we hope all of you will whip out a pair of sneakers and go for a walk on your lunch break. We know walking is popular for a lot of our associates and if you haven’t

  4. Is the company compliant with laws and regulations? This includes FTC and FCC regulations, as well as local and state laws. The American Teleservices Association (ATA) has an industry, peer review standard, called the Self-Regulating Organization (SRO), that helps demonstrate such compliance.  For health related issues there are Health Insurance Portability and Accountability Act (HIPAA) requirements as well. Having

The Wall Street Journal (WSJ) reported last Tuesday (11/23/10) that the Obama administration has reconsidered rules regarding certain provisions of the healthcare plan passed earlier this year. Of particular interest to contact center associates is the newly proposed modification regarding low premium policies that provide limited payments for medical costs. These so-called “limited medical plans”