Category: Increase Profits

Trends toward outsourcing contact centers will gain momentum in 2017. In fact, one of our projects for this year is to combine 4 dispersed centers into one command center for our client. If you are considering reshoring, outsourcing or consolidating centers, now is the time to begin thinking about how we use outcomes and evidence

call center outsourcing services

Choosing the right call center vendor is one of the most important decisions your business can make. The ability to work within your budget and schedule is an absolute starting point. There are additional considerations you need to cover when choosing a contact center vendor. Selecting the right center outsourcer will have numerous positive consequences

Companies that outsource their contact center and back office functions need a strong vendor management program to properly locate and manage the right vendor partner in a crowded and chaotic competitive field. Companies that are looking for outside vendors to take over an existing center relationship or move an in-house center to the outside are

Posted by: Bucky Cline, October 29, 2012

Keeping Customer Service Available During Natural Disasters

Minimize damage to your call center operations in the face of disaster With Hurricane Sandy on everyone’s mind we would like to take a moment to provide some helpful information on disaster preparation from a contact center standpoint. Safety is everyone’s first concern, both for employees and customers, and an abundance of resources exist to

call center customer service
Posted by: George Simons, October 24, 2012

Is B2B for Me?

We know customers. The majority of the interactions we make are B2C (business-to-consumer). Although we’re comfortable and confident with that type of business, GCS has the skill set and knowledge to handle multiple verticals. B2B (business-to-business) contact center environments differ from the traditional B2C side of customer interactions. Both focus on relationship management, but B2B

Posted by: Bryan Overcash, October 19, 2012

10 Reasons to Outsource with GCS

There are many reasons why someone should look to GCS as their source for outsource. Here are 10 solid reasons: We keep the customer #1. We are committed to serving as a professional extension of our client’s company to their valued customers. We perform outstanding customer service with zero defects. GCS has less than a

soft skills training
Posted by: George Simons, October 18, 2012

Credit Card Growth Case Study

Building a Relationship to Spur Long-Term Success in Credit Card Sales Over the years, we have had the opportunity to service our clients and exceed their expectations, even beyond what they originally anticipated. One example comes from a large US bank, seeking assistance with credit card acquisition and fulfillment. Several years ago the client sought

Category: Marketing, Outsourcing
Posted by: jasonsterns, October 10, 2012

Come Find Me at the 2012 DMA Convention!

I will have the pleasure of attending the 2012 DMA (Direct Marketer’s Association) convention in Las Vegas, Nevada, October 15th and 16th.  This is a huge event with over 10,000 marketers attending across all industries.   The event also has hundreds of exhibitors as well spanning from ad agencies to email marketing agencies and fulfillment services. Attendees

Category: Outsourcing
Posted by: Bryan Overcash, August 9, 2012

Outsourcing Tips for Everyone

When you think of outsourcing, you probably conjure up images of corporations, contact centers and business people. But the truth is, everyone outsources tasks, every day. Have you ever hired a babysitter? Have you ever offered to bake a cake for someone? Did you mow someone’s yard or blow leaves in the fall? Believe it

Posted by: Bucky Cline, August 7, 2012

Increase the Level Of Business in Your Daily Routine

In our last employee survey we asked for ideas from our employees about how they increase our level of business performance in their daily routines.  We got some great tips! Here they are: Make every call count, make calls presentable and always assume the sale. Be consistent, be at work when scheduled and keep idle/wrap