Category: GCS News

contact center innovations

Businesses are always looking for the competitive edge. After all, in order to keep your customer base it is important to keep your product or service updated. As rapidly as technology can change, it’s imperative to also stay on top of industry trends, pushing your business to the forefront. Global Contact Services or GCS provides

Category: GCS News, Leadership
Posted by: gcsagents, November 11, 2015

Attention. Thank you. Forward March

Did you know that in the 1940s the American Auto Industry did not make any cars for almost three years? During World War II the auto makers turned their assembly lines into wartime producers of military equipment. Over 40,000 tanks, 100,000 planes and dozens of ships were created in the name of freedom. The auto

Category: GCS News
Posted by: gcsagents, July 15, 2015

Thanks For Giving

Thanksgiving is a holiday started by the pioneers and settlers of our country along with our Native Americans. They took pause to join together and give thanks for what God had provided them. It took initiative and coordination to establish this tradition. As the country slowly recovers from a recession and high unemployment, more and

Category: GCS News
Contact Center consulting
Posted by: Greg Alcorn, April 28, 2014

Back to Work Time at GCS!

Starting next month, GCS will be deploying resources (that’s a fancy word for people) to go to Chicago for a three month call center consulting engagement.  Our client awarded GCS the consulting project to assess their multiple call center locations to see if there are ways to improve their performance. This project will require a