Category: Star Principles

Category: Star Principles
Posted by: Holly Czuba, December 14, 2010

What’s the best thing about burnt popcorn?

Trick Question! There is nothing good about burnt popcorn. In fact, I stongly dislike the person that makes popcorn at work.  It stinks the whole place up for the rest of the day and makes me want some of my own popcorn – neither outcome is desirable. But let me just confess right now. I

Posted by: Greg Alcorn, December 6, 2010

Practice Makes Permanent

You’ve heard the old adage of “practice makes perfect”, maybe when you were playing a musical instrument or learning to write or participating in sports. Fact is, practice makes permanent, not always perfect. We strive to make perfect presentations.  Sometimes that involves breaking engrained speaking habits that are permanent, but not perfect.  For example, did

customer service in contact centers

All of us have heard the phrase, “If you want something done right, you have to do it yourself.” While this thought may boost our self-image, the phrase points out what could be a fatal flaw.  It should read, “If you want something done right, and you have to do it yourself, you probably are