Category: Leadership

Posted by: Bucky Cline, June 29, 2012

CRMXchange Webinar; Coaching with Style goes well!

Presenting at a conference takes a lot of work and planning. Not to mention the travel time. Fortunately, last week, President and CEO Greg Alcorn got to do it all from the comfort of his office. CRMXchange hosted a virtual contact center conference this week. Greg hosted a session titled “Coaching, Communicating and Collaborating Your Way

The tension and excitement in the air are palpable this morning after the supreme court’s decision to uphold what many call “Obamacare”.  President Obama’s landmark health care reform bill has a number of stipulations. Among the most discussed: Everyone must buy health insurance Insurance companies may not deny coverage based on pre-existing conditions Children up

We all know that listening is a important skill.  Both personally and professionally, being a good listener can make or break your success. Here are 4 tips, originally described by Dr. Jerry Bell (http://www.bellleadership.com/) to amp up your listening skills and become an active listener. Commit! It’s a Lifestyle To Listen or Not to Listen

Posted by: Frank Camp, May 21, 2012

Leadership by Listening; Leadership & Management

When you see someone visiting your site, it is human nature to question their motive: are they a client or prospect? are they an auditor? is something important happening? Our clients use site visits to check up on their programs, but our management team takes advantage of site visits to not only check up on

Yogi Berra said lots of funny, mixed up quotes. “You can’t think and hit a baseball at the same time” was one of my favorites. It sounds strange, but makes sense when you put it in the context of learning. Professional baseball players practice and drill so that instincts  take over in the millisecond they have for deciding whether to swing the bat.

Posted by: Greg Alcorn, January 26, 2012

X2 Mentoring

On Thursday, January 5th, the marketing team at GCS welcomed to the Salisbury office the X2 Mentoring group from the Youth Services Bureau in Rowan County. The X2 Mentoring Group provides community-based mentoring for local at-risk youth between the ages of 7 and 17. The group plans monthly activities, in addition to the one-on-one mentoring,

Category: GCS Culture, Leadership
Posted by: Holly Czuba, December 10, 2011

Leadership Rowan [Future Perspectives] ~ September 2011 Session

Back in September I participated in my first day long Leadership Rowan session.  The theme of the day was Future Perspectives.  We heard several speakers from within the community, from a local farmer talking about utilizing drip irrigation to a small business owner discussing challenges that small businesses face. We also got to tour Catawba

Category: Leadership
contact center consulting services

November’s Leadership Rowan class was on artistic & historical perspectives in Rowan county. Our day started with a talk by Catawba Colleges history professor, Dr. Gary Freeze.  He gave us a brief overview of the history of Rowan County.  He did a fantastic job stringing cause and effect together from the county’s first charter to

Posted by: Holly Czuba, September 16, 2011

Real Leadership, the New Middle East and the 2012 Election

Today I’m going to start a new blog feature!  Our communications director, Laura Jollay, does a fabulous job each week creating a company newsletter (the GCS Express).  This newsletter features articles about goings-on within our centers, industry news and sometimes articles written by our employees.  Today I’d like to share with you an employees’ thoughts

Posted by: Holly Czuba, August 24, 2011

Leadership Rowan ~ Simulated Society ~ Lessons Learned

I’ve had the good fortune to be provided with the opportunity to take part in a year long leadership class.  Leadership Rowan is  designed to prepare individuals to assume leadership roles in the county and to further enhance the abilities of existing leaders.  One day each month from September to May we will meet at